• New service easily connects easyJet customers with a certified British Sign Language (BSL) interpreter

  • New service makes it easier for deaf and hard of hearing customers to communicate with the airline

  • Real-time video conversations provided with easyJet Assistance representative

 

easyJet has partnered with interpreting service SignLive enabling deaf and hard of hearing customers to communicate using British Sign Language (BSL).

The new free-to-use service will help remove barriers to communication for deaf and hard of hearing customers by offering the option of easily connecting via video with a certified BSL interpreter, who can provide two-way translation, and enabling  a real-time conversation with easyJet’s dedicated Assistance Team.

As part of the partnership, SignLive will provide easyJet customers access to their dedicated team of fully-qualified BSL interpreters who will be available to assist deaf and hard of hearing customers with a range of travel-related needs. This  includes  booking flights, making changes to existing bookings and resolving any travel-related queries pre and post booking.

To use the service, customers are able to register with SignLive via their app. Users will then be able to select easyJet in the Community Directory and simply press “call” to connect. The service is available seven days a week, between 8am-8pm.

BSL is used by over of 151,000 individuals in the UK, among them 87,000 deaf people for whom it is their preferred language.

Wallis Harvey, easyJet’s Accessibility Specialist, said:

“We are incredibly proud to become a partner of SignLive. This is one of the many steps we are taking as part of our ongoing commitment to make travel easy and accessible for everyone, by ensuring all our customers can communicate with us in the different ways that suit them best and access any support they may need from our dedicated team.”

Lotz, SignLive’s Director of Customer Success, said:

“We are delighted to partner with easyJet to further enhance accessibility for the Deaf and hard of hearing community. At SignLive, we believe that communication should never be a barrier, and our service is designed to ensure that every customer can access support when they need it most.

“Our collaboration with easyJet is a significant step forward in making air travel more inclusive, and we look forward to expanding this essential service to benefit even more passengers in the future."

This latest partnership follows easyJet's announcement last month that it had become an official member of the Hidden Disabilities Sunflower network.

easyJet's Assisted Travel Advisory Board (EATAB), chaired by Lord David Blunkett, was established in 2012. It provides independent advice from industry experts to support easyJet's mission of making travel accessible for all, from the moment a passenger books to when they complete their journey, in partnership with airports and their assistance providers.

This is part of easyJet's ongoing commitment to providing a range of assistance options available to support passengers with disabilities. easyJet's crew members receive ongoing training on how to support customers who require additional assistance when they fly.

ENDS

For further information, please contact the easyJet Press Office via mediacentre.easyJet.com/contacts or on 01582 525252

About easyJet

 

easyJet is one of Europe’s largest airlines offering a unique and winning combination of the best route network connecting Europe's primary airports with great value fares and friendly service.

 

easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 100 million passengers in 2024. The airline has over 340 aircraft flying on over 1000 routes to more than 160 airports across 35 countries. Over 300 million Europeans live within one hour's drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in nine countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports several local charities and has a corporate partnership with UNICEF which has raised over £17m for the most vulnerable children since it was established in 2012.

 

In 2022, easyJet published its roadmap to net zero by 2050. The roadmap, which also features a combination of fleet renewal, operational efficiencies, airspace modernisation, Sustainable Aviation Fuel and carbon removal technology, has set an ambitious interim carbon emissions intensity reduction target of 35% by 2035, validated by the Science-based targets initiative (SBTi). The airline’s ultimate aim is to fully transition its fleet to zero carbon emission technology, which it will achieve through a number of strategic partnerships including with Airbus, Rolls-Royce and GKN Aerospace Solutions. Since 2000, the airline has successfully reduced its carbon emissions per passenger, per kilometre by one-third and is the number 1 ESG rated airline in Europe by Sustainalytics, MSCI and CDP.

 

Innovation is in easyJet’s DNA – since launching nearly 30 years ago, easyJet changed the way people fly to the present day where the airline leads the industry in digital and operational innovations to make travel more easy and affordable for its passengers.

 

In 2023 easyJet was named by TIME as one of the World’s Best Companies and a Leader in Diversity 2024 by The Financial Times.