1. Tickets
1.1 easyJet, The ACC Liverpool Group, Ticketmaster, and the Event Promoter will not be responsible for any Ticket that is lost, stolen or destroyed and Tickets cannot be replaced.
1.2 A Ticket is valid for one admission for the Event only. Once a Ticket has been scanned or the stub removed the Ticket cannot be used.
1.3 Children under the age of 1yrs old will not require a ticket.
2. Allocation of tickets
2.1 easyJet will attempt to allocate tickets to an event on the entrant’s preferred date but cannot guarantee a preferred date option will be available – easyJet will not enter any debate or discussion around dates of tickets provided
3. Delivery
3.1 All Tickets will be digital tickets and delivered via email using the email provided by the entrant.
3.2 easyJet reserves the right to make Tickets available for collection by you at the venue box office or at another designated ticket collection point. easyJet will notify you by telephone or email of the arrangements for collection if this becomes necessary. You may be required to show ID to access your ticket.
4. Use
4.1 Tickets issued to competition winners may not:
(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,
(c) sold, transferred, gifted to any other person other than the party who they are originally issued to i.e., the competition winner
4.2 The Event Promoter and easyJet reserve the right to cancel any Ticket purchased by Customers who are reasonably believed to be associated with any ticket broker or tout.
5. Entry
5.1 The venue reserves the right to refuse entry to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. For full details of the Terms of Entry please visit www.mandsbankarena.com/information/terms-conditions/
5.2 No refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue.
5.3 Children under 16 years must be accompanied by a responsible adult aged 18+.
5.4 Please note the restrictions in the performance section of the Venue (the “Arena Bowl”). The standing area of the Arena Bowl is not suitable for children under 14 years of age. The ACC Liverpool Group reserves the right to remove any child who appears in the opinion of The ACC Liverpool Group to be under 14 years of age from the standing area of the Arena Bowl for safety reasons.
5.5 There is no readmission once Customers have left the Arena Bowl and/or Venue unless advised otherwise in the absolute discretion of The ACC Liverpool Group and/or the Management.
6. Restrictions and Permissions
6.1 The following items are not permitted into the Venue:
· Any item that is illegal to carry or possess under UK Law
· Liquids, Aerosols, Creams, & Gels in containers above 100ml (Maximum size 100 ml per container)
· Alcoholic Beverages
· Clothing, items, or signage with the likely purpose of engaging in Ambush Marketing
· Ammunition
· Animals with the exception of certified assistance dogs
· Bags larger than A4 in size (Please note the venue does not have left luggage facilities on site and cannot assist in storage of these bags)
· Helium Balloons, Frisbees or similar objects or projectiles (including inflatables.)
· Bicycles, rollerblades, skates, skateboards, scooters, Segway’s, or similar
· Chairs, folding chairs or similar, prams/baby carriers.
· Glass/Plastic/Metal Bottles or Containers
· Controlled drugs or items having the appearance of controlled drugs. Medically prescribed medicine is permitted.
· CS / Pava Incapacitant Spray
· Explosive devices, fireworks, flares, pyrotechnics, smoke canisters or similar (including stink bombs)
· Firearms, replica firearms or any device suspected to be a firearm or component part
· Flags of countries not participating in the Eurovision Song Contest
· Flags larger than .5 m x 1 m. or Flags, Flag Sticks, Signs / Banners
· Flammable substances, liquids, & fuel. (Cigarette lighters, matches and size compliant personnel use toiletries are permitted)
· Food and Drink (reasonable quantity of baby food permitted if attending with a baby)
· Gas cylinders and similar items
· Hand or power tools, metal spikes, nails, or tacks.
· Hazardous substances including powders, pastes, chemicals, irritants, toxic and flammable substances.
· Items for sale or distribution (unauthorised.) Any items individuals could distribute, hawk, sell, offer, expose for sale, or display for marketing, promotional or commercial purposes including flyers, pamphlets & promotional materials.
· Knives and other items with edged blades and / or sharp points including large scissors, pocketknife or other cutting devices, or item designed or constructed to hold an edge
· Large items: any item too large to fit comfortably under a spectator seat or is likely to present a threat to safety in the event of an evacuation.
· Laser pointers, strobe lights and similar emitting devices.
· Noisemaking devices likely to impact on artist and spectator experience including vuvuzelas, horns, air horns, rattles, loud hailers, musical instruments
· Offensive messaging: messaged clothing, banners, posters, flags (including regional flags of participating countries with political overtones,) or material of any kind displaying inappropriate or offensive images or writing as deemed by Venue personnel. Including, but not limited to, those meant to offend any protected classes or characteristics, politics, religion, race, gender, sexual orientation, disability, etc.
· Offensive weapon or implements (i.e., anything made, adapted, or intended for use for causing injury to a person, including bayonets, flick knives, martial arts weapons, extendable batons, sharpened combs)
· Professional Photographic and broadcast equipment including tripods and monopod
· Protest items and materials
· Restricted frequency transmitting or receiving equipment or devices. (Radio transmitters, walkie talkies, radio scanners, cell, or radio jamming devices.)
· Remote controlled items, including drones
· Selfie sticks
· Umbrellas
· Crash Helmets
· Masks or any item which covers the face with the exception of masks used for medical or hygiene reasons. Masks must be momentarily removed if requested for identification purposes.
· Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
· Packages/Parcels
· Any other items at the discretion of the Venue which is likely to have an adverse effect on the successful delivery of the ESC
6.2 Latecomers will only be admitted into the Venue at a suitable break in the performance and/or at the discretion of the Management.
6.3 If a Customer experiences any problems with their seating or enjoyment prior to or during the Event the Customer must inform Venue staff immediately as issues cannot always be resolved after the Event.
6.4 Official merchandising shall only be on sale in areas designated and/or licensed by The ACC Liverpool Group.
7. Liability
7.1 All property brought on to the Venue is brought at the Customer's risk and The ACC Liverpool Group and the Event Promoter shall not in any way be responsible for any theft, loss or other damage in respect of such property.
7.2 Neither the ACC Liverpool Group nor the Event Promoter will be responsible for any loss or, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of The ACC Liverpool Group or the Event Promoter) unless the ACC Liverpool Group or the Event Promoter as the case may be has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.
7.3 Subject to the foregoing, with regard to personal property brought to the Venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.
7.4 Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.
7.5 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged are at the Customer’s own risk.
7.6 Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out under “Returns and Refunds” and “Cancellation and Alterations”.
8. Consent To Filming
8.1 The Event will be filmed for live and recorded transmission. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and / or audio recording of this event and / or any element thereof in any / all media throughout the world in perpetuity.
9. Dispute Resolution
9.1 If the Customer has any complaint they must follow our customer complaints procedure, details can be found here
9.2 The laws of England and Wales will apply to these Conditions of Sale and the courts of England and Wales will have exclusive jurisdiction.
For more information about tickets and events, visit: https://www.bbc.co.uk/programmes/articles/1JbDN1cQ5DMhj31tS3DSRpR/eurovision-2023-tickets
