easyJet, Europe’s leading airline, welcomed over 16,000,000 passengers on its flights this summer (26 June – 5 September) and of those 98,500 required some form of assistance during their travels.
easyJet has a range of measures for passengers who require special assistance including a customer contact centre team who are fully-trained in special assistance issues as well as on-board wheelchairs on all aircraft. Additionally, easyJet crew and its ground agents are trained on special assistance, including how to identify and support passengers with ‘hidden disabilities’. The customer satisfaction amongst easyJet passengers with reduced mobility was 87.4% in the 2015 financial year, which was higher than for customers in general.
In 2012 easyJet established a committee of European experts (ESAAG – the easyJet Special Assistance Advisory Group) to provide guidance and advice to the airline on the services it provides to passengers who require special assistance. The group is chaired by Lord David Blunkett and is made up of experts in disability issues and accessible travel. It meets regularly with easyJet managers to discuss the company’s proposals, best practice and emerging issues.
easyJet has reviewed all stages in its passengers’ journey to ensure that it is as easy as possible and the airline has invested significantly in providing assistance for all needs and in the training of its crew and ground operations staff who provide special assistance to our passengers. Details on assistance available can be viewed at http://www.easyjet.com/en/help/preparing-to-fly/special-assistance
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For further information, please contact the easyJet Press Office on 01582 525252, log onto www.easyjet.com or follow @easyJet_Press
